I did not sign for this package

Item: Telkom
Rating: 2
Author: Etienne P

I upgraded from a 2mb. line to a 4mb. line. In error your clearwater store did an upgrade to a 10mb. line. This is not what I signed for. now you want to bill me extra high amounts. I will not pay my bill until this is rectified. You provide the worst service i have ever experienced, I can't believe you are still open and running a business. So frustrated!!!

Helpful (0)

Replies (1)

Telkom's replyOfficial

10 Feb 2015, 18:54

Hello Etiennevp,

Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow. Your reference number is SM87586

We sincerely apologise for the inconvenience.

Regards,
Candice Malendisa
Telkom Social Media Team
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Telkom's reply10 Feb 2015, 18:54

Official