I did not get what was sold to me when I signed up for this contract

I have been exposed to the most horrific experience as a new subscriber ever! I signed a contract with Telkom at their Kenilwort store, the Salesman Thokozani, sold me a double data LTE deal with a Lit tv box. The deal was 50+50 anytime data and 50 +50 night surfer data and 50 gig for the Lit tv box for streaming. This was how the deal was communicated to me. I did not use the LIT service in November and December because the tv box was out of stock. I received the tv box late December and started using it. Late December I called the call centre to ask when my account will be debited and they said the 25th and I requested that they add showmax. I was billed for showmax twice and my bank account was never debited for December. On January 8 I noticed that my anytime data was almost depleted and the debit order was still not deducted, i went to the Kenilworth store and i was told to call the call centre, the agent was abrupt and told me to pay the account manually, which i did via eft and send the proof of payment to an email address given to me by Thokozani to escalate to accounts. I was told by another call center agent when i queried the data that the lit service was not active and the streaming used my anytime data. I was extremely frustrated about this and called the manager on duty Renee Lesch and told her that the service wasnt activated and that was not how the contract was sold to me. She said that they will activate the service and credit my data once the payment reflect because my account is in collections and it will take 48 hours. On Tuesday January 9 I had to buy another data bundle of R249 just to have service to attend a meeting because I WORK REMOTELY and need internet access. On Wedneday I again went to the Kenilworth store to get help with my query only to find out my account has been suspended. On Monday and Tuesday I called the call centre Multiple times, Toni Venter and Audrey both promised to take ownership and call me back but they didnt and they told me that they are Team Managers. I have since requested that the contract be cancelled because i am not getting the service i am paying for, the store said that they will request that the contract be cancelled and motivate that I not be charged penalties because i was not in breach of there contract but they failed to give me what they sold to me. I have since received sms messaged that the data usage is correct and that my query has been resolved., however, i still did not receive proper feedback. I want this contract cancelled!!!!