I did not do any Package upgrade?

<p> I did not do any upgrade whatsoever in september 2016. I initially had a problem with you guys because you were claiming that I upgraded my contract in March 2016 from note 4 to S4. So you fixed that but claiming I Upgraded my package in September 2016. Please fix that because I am due for an upgrade and I can't do that because you claim my contract is only nine months old.</p>