I DEMAND A NEW CELLPHONE DEVICE!!!

I demand a new device!!!!!!!

I booked my phone in at Telkom mobile in Blueroute mall almost 3 weeks ago. Phone was only allocated to a repair centre on Tuesday, 7 November, and on Friday 10th November received a quote from the repair centre saying I need to pay a R1440 as its warranty expired.

My cellphone is still under warranty, which expires in December only.!!!

I lodged a review on a Hellopeter on Friday, and a Keagan responded to my review yesterday morning, saying they'll investigate the matter and they'll be in contact. That was the only feedback received.

I contacted the samsung repair call centre and they had explained that my phone was sent without the proof of purchase, and that it was only sent afterwards.

I was told within 21 days I'll receive my phone, this week would have been 21 days!!!!

The lovely lady Phindile, who was really helpful, assisted me and explained that unfortunately what will happen is that the repair centre will have to send my phone back and then reallocated to a repair centre with my proof of purchase, meaning my phone will take even longer!!!!

I do not want that phone back! I demand a new device! I am paying for a phone that does not work and I refuse to contact the call centre as they only respond 30min later!!!! Telkom is wasting my time and my money!!!!

Ever since I took out this contract I have only been experiencing bad service!!!!