I demand a call from someone in a higher position someone who is a bit more educated with the product services

I have had a contract with telkom for about 5 years now, my statement was sent via email and message the balance was 2190 of which I made a payment in the beginning of December 2023, on the 21st of December I received a message my lines will be deactivated if I don't pay my account, my husband who is the account holder called in and we were told that we owe 240R, which I paid via eft and also made an immediate payment on the 22nd of December on the 23rd my line was deactivated mind you this is also our business lines which was deactivated, my husband was told that the payment will only reflect on the 27 the after we gave them proof of the payment which was made, on the 27th when we called in the 1st consultant was a guy who seemed to have no interest in the query as well as not much information about the product or the situation his initial response was the payment was not reflecting can you pls give me the reference no of the payment, he then continues by saying there is no payment, and we should wait until the following day which is now the 28th my husband then asks him is there nothing you can do after I just gave u a reference nr he then responded by saying yes there is an email address you can use, after sending the email my husband calls back to be met by a female consultant who says no payment reflecting will reflect tonight at 12 this is on the 27th of December, after which she keeps him on the line and when questioned she throws the phone down in his face, not once on any of the calls was my husband difficult, this is the kind of service we receive after 5 years of contract with you guys, other than that we have a balance of R700 which telkom owes us it's been there for the 5 years and we unable to access that, the consultants always seem to have a different story, so our lines got cut for a late paywment which did not even reflect on our statement but telkom owes us 700 and refuses to refund our money, I would never recommend telkom to anyone also I would like to cancel all my lines I have with you the service is patheyic and not just because of this incident we feel that telkom does not live up to its standards.