I curse the day I spoke to Sandica from Telkom Sales

I initially did a contract upgrade mid October which took and entire month and a half to settle and get the device that I asked for. Today I get an SMS stating that my account is in arrears by 800 odd. And this is after there was a debit that went off on the 1st (Additional line, showmax an the old line charge). I'm still being charged for the old service a month and a half after I did an upgrade. Also, when i called to find out why the correct debit did not go off on the first, i was told there is a limit of R399 on my account, there only limit that I'm aware of, is on the the minutes and data, nothing else. In addition, the mobile contact center number does not work when you calling it from a telkom number, instead, you I'm being advised to use a whatsapp channel that does not even have mobile/ or billing options...and any selected option only returns the initial text that was sent. It extremely hard getting an issue like this resolved without being able to talk to a consultant.