1 reviews | Active since Sept 2011
I changed my internet package and am now paying for 2 contracts.
<p>I received a letter from Telkom advising that my 24 month internet contract will expire and i should contact them to renew. On 1/03/2017 i called the sales department and chose a promotion for R799.00 home uncapped internet on a 10mg line. I recieved a confirmation sms that it was processed and was advised that a technician will call me to assist with installing and so forth. I was also promised that i would only pay R799.00 as of 1/04/2017. In April i recieved a bill for R1177.25. I called the call centre and accounts department and was advised it was for the pro rata amount, I also asked both agents what products i have linked to my account and was advised that it was only The uncapped home internet package of R799.00. This weekend I received an invoice for R1134.85 The subscription services on the invoice are:</p> <p>DSL Fastest ********** 782 04 May 17 - 03 Jun 17 R372.81<br /> Your Telephone Line ********** 782 04 May 17 - 03 Jun 17 R174.56<br /> Home uncapped 4mbps TIN ********** 04 May 17 - 03 Jun 17 R250.88<br /> Home uncapped 10mbps TIN ********** 04 May 17 - 03 Jun 17 R503.51</p> <p> </p> <p>Ho can i have 2 internet packages? And DSL fastest and when i requested the package of R799.00 i was advised it was inclusive of the telephone line? I would like for this matter to be resolved and i want to be credited for all the extra charges.</p> <p> </p> <p>I expect an answer ASAP.</p>
Good day Kathleen,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Kathleen,
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
