KC
Kathleen C

1 reviews | Active since Sept 2011

08 May 2017, 09:04

I changed my internet package and am now paying for 2 contracts.

<p>I received a letter from Telkom advising that my 24 month internet contract will expire and i should contact them to renew. On 1/03/2017 i called the sales department and chose a promotion for R799.00 home uncapped internet on a 10mg line. I recieved a confirmation sms that it was processed and was advised that a technician will call me to assist with installing and so forth. I was also promised that i would only pay R799.00 as of 1/04/2017. In April i recieved a bill for R1177.25. I called the call centre and accounts department and was advised it was for the pro rata amount, I also asked both agents what products i have linked to my account and was advised that it was only The uncapped home internet package of R799.00. This weekend I received an invoice for R1134.85 The subscription services on the invoice are:</p> <p>DSL Fastest ********** 782 04 May 17 - 03 Jun 17 R372.81<br /> Your Telephone Line ********** 782 04 May 17 - 03 Jun 17 R174.56<br /> Home uncapped 4mbps TIN ********** 04 May 17 - 03 Jun 17 R250.88<br /> Home uncapped 10mbps TIN ********** 04 May 17 - 03 Jun 17 R503.51</p> <p> </p> <p>Ho can i have 2 internet packages? And DSL fastest and when i requested the package of R799.00 i was advised it was inclusive of the telephone line? I would like for this matter to be resolved and i want to be credited for all the extra charges.</p> <p> </p> <p>I expect an answer ASAP.</p>

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Replies (1)
Telkom
Telkom's reply08 May 2017, 15:04
Official

Good day Kathleen,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team