I cant use my brand new laptop

<p> </p> <p>I am stuck between a rock and a hard place. I am a stay at home mom, and I work remotely.</p> <p>Over a month ago my laptop was ****** fr9m you boot, and I had to obtain a new one. I went to Telkom (Mall of the South), and app**** for a Toshiba Laptop.</p> <p>I can tell you that I can count on my hands how many times I have used the laptop in the space of a month (I am using my daughter's tablet to work from, which Is not easy).</p> <p>The laptop is extremely slow (with NOTHING stored on it), and it goes into a sleep mode and never snaps out of it... Even if I remove the battery.</p> <p>I visited the store, and was told that it is to do with Windows 10, and that I should not leave my laptop in sleep mode, but switch it off. This is ridiculous!!!</p> <p>I am told that to book it in take 21days WHICH I DO NOT HAVE. AND I WILL NOT GET A LOAN LAPTOP.</p> <p>I am so disheartened because I am struggling, and I am losing business by the day!!!</p> <p>It is within my right to get a new laptop!</p> <p>Please help me.</p>