I can't get Telkom to stop debiting my account!!

I can't get Telkom to stop my debit order and refund me the money they have incorrectly debited!!!!!

I had a Telkom landline at my previous flat. I moved to a new place at the end of March and sent Telkom the cancellation notification form on the 19 of March 2018. I know you are meant to give a month's notice but I figured they would bill me pro-rata for the month of April.

They kept debiting me for April and May, but then towards the end of May they phoned me to say they were going to cancel my line and refund me for May and the pro-rata portion of April that they had debited me for.

Then in June I got a message from the bank to say that Telkom had loaded a new debit order on my account!!!!? and they billed me for June. I got really annoyed and went onto their website and had an online chat with one of their consultants on June 14 and re-sent them my cancellation documents and they promised to cancel the debit order and refund me my money.

However, they still debited my account for July and today I received another bill from them. I am not sure what more I can do to get Telkom to STOP *****ING MY MONEY!!

All I can advise people to do is to get fibre and make sure that it isn't through Telkom, your life will be the better for it.