I Cant cancel my Telkom line

Hi All,<br> <br> On the 26th of December 2015 I sent my cancellation form with my ID to [Email Removed]<br> I called into 10210 on the +-29th of December and the lady on the phone said it will take about a month to cancel<br> In the beginning of January I received an invoice that wants me to pay until the 8th of February. <br> I called 10210 to find out how this works because if it takes a month to cancel the line then I should stop paying from the 26th of January (Roughly).<br> I was told by the gentleman on the phone that I should pay the bill and I will then receive a refund for the amount that is beyond the 26th and I will also receive my deposit back. I paid the full invoice for until the 8th of February.<br> I called 10210 on the 11th of January and they told me they have no cancellation form and I must resubmit.<br> I resubmitted.<br> <br> I called on the 13th of January to see if they received the forms. They said they don't have any forms. I resubmitted (I have double checked the email address and confirmed it with Telkom's 10210 agent)<br> <br> I have sent emails to the general desk for progress to no avail.<br> <br> I am still receiving invoices and not getting my refund+deposit back...<br> <br> How do I cancel???