I cannot trust telkom any more

<p> I have had contracts with telkom mobile for almost four years now. My current contract is a smart internet plan. Last month I was debited R659 instead of R159. I phoned telkom and the consultant explained that I had a spending limit of R500 on my account and I had reached the maximum in the previous month. My question then was how is it that for the previous 20 months I have run out of data with a spending limit of R00 and then bought prepaid data from my bank account and now on month 21 there is all of a sudden a spending limit of R500 before it shows that my data is finished. The consultant then changed my spending limit back to R00 and could not explain why it was set to R500. </p> <p>I have since spent lots of time on the phone with consultant after consultant with no explanation. I requested a copy of the recording where my contract terms and conditions were explained to me before I accepted the contract and the consultation was supposed to get back to me within 72 hours. I have not heard anything from telkom since and it seems as if they want me to simply forget it. </p> <p>Based on my experience I cannot trust anything they say as they do not respond to my requests. </p> <p>I will surely not be using them again if this untrusted attitude is to be expected. </p>