I cannot get hold of Telkom

Initial fault logged in September 2015, still not resolved 2016/1/20. This now blocks me from logging an additional fault, which has nothing to do with the original. So now I am without service, and I cannot let TElkom know of hte new fault. The call centre does not respond quick enough - I now have to phone from my cellphone. The Chat funciton does not work, or is is not working sufficiently for all the people needing to chat to a consultant. The Richards Bay branch refers me to the internet service, and the SMS service. The SMS service says I cannot log a fault as there is already an active fault.... yes, since September 2015.<br> FAult 1 = want to revert to original internet service (un-capped) as the new 4Meg line is not reliable, especially during peak times, and running out of data too quickly.<br> Fault 2 = Land line not working...<br> <br> Can I please get errors fixed and refund for the time I have not had service, and refund for the fact that Telkom has not taken me off the more expensive yet less efficient internet service as requested in September (I presume that the September fault relates to the internet service as I cannot go into the fault to make sure...)