I cannot do my work because of my ADSL

The past two weeks I cannot connect to the internet. When I visit a web page it just loads until I get a timeout! Only Google search page loads- VERY SLOWLY. I contacted Telkom via Twitter and I was told to clear my browser cache and all that, I did that- still. I called the help desk (waited for 29 minutes before I got an answer) and the guy just kept telling me to restart the router... N fix- A few pages loaded up, and I was back to square one. ALL my devices are affected, so I cannot say I have malware on my Mac, cause my iPhone too is affected. A friend of mine in the area is also affected, so this is clearly not something caused by me.<br> <br> I've missed two deadlines at work because I cannot download Java libraries, and my team has to take the heat all because of me! <br> <br> I CANNOT CONTINUE LIKE THIS! It's already mid-month and I've definitely not gotten my money's worth- how am I paying for this.