I cannot complain about Telkom's customer service, BECAUSE THERE ARN'T ANY!

I am, to say the least, DISGUSTED, with Telkom. They are the WORST business, to deal with, if you want to make changes to services you have. I wouldn't even have given them ONE star, if it wasn't compulsory. (Hellopeter, you can do something about that, by making the rating optional and not compulsory.)

I have been battling to get a service changed from a month to month contract, to a pre-paid service. The number linked to this service, is registered with Telkom, as a business, while I am a residential customer. For the life of me, I CANNOT understand how it is possible, that this number - one of the three numbers on my only Telkom account - can be registered as a business, while at least one of the other two reflects as a residential customer service.

I have sent Telkom Business several emails, to complain about this UNACCEPTABLE customer service I receive from them and told them what my need(s) are. On the first reply I have received back I - it seems to be an automated reply - I am told that they only deal with business cancelllations. I rep**** and said that the service was registered with them, as a business. Then I received a reply, stating that business cancellation requests should, be submitted on "AN OFFICIAL LETTER HEAD". For crying out loud!!! I AM A RESIDENTIAL CUSTOMER!!! The result of this is, as far as this one number is concerned, that NO service agent in ANY Telkom shop, can assist me, with ANYTHING on it. I cannot find a telephone number to call Telkom Business ANYWHERE, which means I CANNOT phone ANYONE, for assistance. Trying to correspond via emails, results in what I am saying above. The next email I received, said that my query, "was attended to", but in actual fact, as far as I can tell, NOTHING happened.