KA
Kenneth A

1 reviews | Active since Feb 2012

09 May 2016, 14:46

I cannot believe how absolutely useless this company is.

<p>On the 18th of April I app**** for Telkom wireless broadband. They approved my application and said I would recieve my unit within 7 working days. It is 21 days later, 17 calls later and not one person at Telkom can tell me anything. No record no nothing. Even though they have given me a ticket number. A few e-mails with absolutely no response. I have been on hold for as much as 40 minutes at a time when I call 10213 as they instructed and have been cut off 7 times and no awnser 5 times. I cannot believe a company is so adamant not to take my money every month. Useless, useless, useless.&nbsp;</p>

0
Replies (3)
Telkom
Telkom's reply10 May 2016, 10:59
Official

Good day 3966Goat

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Telkom
Telkom's reply11 May 2016, 09:45
Official

We have sent you an email .

Please to it with a ticket number for further assistance.

May you have a great day.

Regards,
William
Telkom Social Media Team.

KA
Kenneth A's update23 May 2016, 08:14
Reviewer Update
Two weeks later, I have sent an e-mail with the ticket number. Willem has not even acknowledged my e-mail I sent him. Why am I not surprised that Willem is as useless as the rest of Telkom.