I Cancelled in November - No words for the service recieved

How do you get Telkom to cancel a service that they never really actually gave you?

I received a message from Telkom this in May that I have been handed over for a balance outstanding for the amount of R4128.41. I cancelled with Telkom on 21 November 2018 ***. A this stage there was an amount due of around R873 which I had discussed with them during cancelling as I received an account before I had any connection activated. This issue stems from the beginning of August 2018 where I discussed a Telkom connection with advertisers in our complex. I was looking at a 4mbps line and when they came and installed they installed a 20mbps line – I NEVER requested a 20mbps line. When this was discovered with the technician, we phoned Telkom and there systems were miraculously down and they could not assist. At this stage, it was suspended and the connection was not done as they could not make the change from 20mbps to 4mbps. I contacted Telkom the following day, they confirmed that they will deal with the issue and confirm once the change has been done. They cancelled the 20mbps but they did not cancel properly and there was another issue, then another issue and another. After a week, I contacted them again and I was told that there are around 30 000 people with the same issue, I was asked if I had accepted the smart box which I stated no as I never wanted the 20mbps. They confirmed that this was good and there should not be an issue. This continued, I spent multiple hours on the phone regarding this issue, August came and went, so did September and October. I followed up and in November I received a text that I was in arrears. I contacted Telkom after receiving this message, during this call, I stated that I am not paying for something I have been waiting months for and I cancelled everything. I told them they can even take there modem etc. They said they will send me a cancellation number (which I never received).

Guess what? Still have not received a cancellation number and the amount outstanding has increased again!

I am not paying for something I cancelled, the service received from the beginning is absolutely ridiculous and it seems everyone keeps quiet and monthly charges just add up and I am handed over for something I cancelled after never receiving an actual service!

I cannot believe this is still going on and there is still an amount outstanding!!!!!

Many hours of time and energy wasted on the phone, get moved from department to department. I CANCELLED in November!!!!!!