JB
Jonathan B

1 reviews | Active since Mar 2009

11 Feb 2018, 21:25

I canceled my Telkom Mobile contract (after it's expiration date) and a month on it's still not cancelled

On 2 January I submitted a filled in cancellation form as I was instructed to do by the Telkom shop at Greenstone.

I included, my ID as specified and I indicated that I did not wish to continue the contract beyond the contract period.

Not only has Telkom not confirmed that the cancellation was received at their ********** email address...again as given to me by the Telkom shop, but I've also received TWO bills again since 2 January.

The first being in the amount of R1149.94 (which includes a subscription amount + a once off charge - for what I don't know). This amount for some reason appears to have NOT gone off, which is no fault of my own as there was money in my bank account and to top things off, now I received ANOTHER bill which is supposedly going off on 28 February in the amount of R2098.94.

For the period of the contract I was paying R999 per month.

These people are seriously testing my patience with their inability to cancel a contract when asked to and carrying on (and increasing amounts) AND adding charges without explaining what it's for.

If I don't get a cancellation and a reversal on these invoices I will take steps.

This is unaccapteable!

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