I can't get through to technical support .

Hi! I think due to eskom loadsheding my modem stop working. I have been trying to phone telkom from 23 February 2014 to 24 February 2015. I'm unable to get through to a person on 10210. I have sent a online fault request numerous times. I got email with off how I must reset router. I have sent another email that I require my username and password. Then got an email saying that they don't give out password for security reasons. I.must sms or call 10210. I have tried calling with no avail. I then tried sms I got new password. I tried using this password but my modem still does not work. I tried again from the morning till afternoon with no avail again. I'm frustrated that I can't not speak to a technical support to assist me in solving my problem. When I got my modem it's was set up with technical person on the phone. Its been now 2 days and my internet still not working. <br> <br>