1 reviews | Active since Apr 2015
I can't get help on any of my issues
2 stores, at least 2 emails, 5 calls (only 2 to a point of talking to someone but no resolution), 2 hours on 2 calls, 3 Facebook posts, 1 Twitter post, 17 Facebook chat messages from me, 5 Facebook chat responses from Telkom. <br> <br> My issues:<br> 1. To settle the outstanding balance on my account (Facebook messaging me the total is not acceptable)<br> 2. To change the ownership of the line<br> 3. Confirmation on the service I have and fees<br> 4. Migration of my internet back to Afrihost (Successfully migrated, then had to migrate back to Telkom because of these issues, will have to change it back, Afrihost was exceptional).<br> 6. To get an actual itemised bill.<br> <br> To put this in perspective:<br> I had one reason to contact Telkom. To change the ownership of the line. When I got in touch I requested the fees and tried to find out what was owed. I now have multiple issues and zero assistance. The ownership change was confirmed and only after another issue with the internet not working did it come out the change didn't in fact take place.<br> <br> I have tried everything. How can a company let their customer get to this point. I am so disappointed, frustrated and at the end of my tether. HELP ME PLEASE!
Please note that the FaceBook post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.
We sincerely apologise for the inconvenience.
Kind regards
Igsaan Damon
Telkom Social Media Team
Please note that the FaceBook post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.
We sincerely apologise for the inconvenience.
Kind regards
Igsaan Damon
Telkom Social Media Team
