I can safely say now after about 2 months of battling with Telkom that they are useless!!

Referring back to my previous review:

The brief timeline and issues:

- I moved house and requested line migration.

- Migration happened in about 3 weeks - The technician did not close the modem box on the wall, still to this day that box is open and wires are protruding out (Did not complete installation properly)

- Had a problem, about two weeks ago where telkom suspended my account, when I asked why they failed to give me a reasonable explanation (Telkom insisted it was my fault because payment wasn't made on time - I have proof it was made and on time)

- No compensation was given for the suspension period.

- The line was re-activated (Still waiting to see if they are going to charge me re-activation fee - that will be the last straw if they do!!!!)

- I then requested an upgrade from a 4mb unlimited to a 20mb VDSL unlimited over the phone and asked that someone from telkom come out and fix the faulty installation, I was given a ref. no for the call out : ********** / order no. ********** 43a

- I recieved an sms asking me to visit my nearest telkom branch and "REQUEST" the migration to a 20mb vdsl line.. did I not just do that over the phone???

- So i went in to the branch and spoke o a consultant (after waiting for 2 hours in the line) and they told me "NO order has been processed on the system"

- So did the lady on the phone lie to me? Did she give someone else the order?

- Currently still waiting, the guy in store told me to phone telkom.. there isn't anything he can do (Galleria Telkom Branch)

In Short: I don't even think internet, as absolutely necessary as it is in this day and age is worth trying to get from Telkom. YOURE SERVICE IS NOT BAD - IT'S NON EXISTENT!!!!