I can only call is ***** & THEFT

I believe this is my 14th complaint in under one year. A few weeks ago I complained about slow/non existent Internet service and bad phone service - today the phone line is dead again.I I work from home) So now I see Telkom is competing with ESKOM! After the last complaint Telkom phoned me and posed 'standard questions' which did not accommodate my problem. (Obviously designed by some pro government PR company as no matter what you answer - it never gives the option for 'Totally ****' service) Since my last complain NOBODY, is that clear? ZERO, ZILCH, NOTHING came to check the lines. Now the phone line is dead once again! I am now taking the matter to the ombudsman and claiming loss of income, and breach for contract and DEMAND a refund for 12 Months of PATHETIC service.