I can not receive my contract

Hi I've been calling Telkom requesting my cellphone contract, I've been told that I need to go to the store where I took my cellphone contract to get a copy of my contract as it is only available at that store, my question then is m I contracted to a specific store or Telkom, bearing in mind that I am no longer in the province that I took the contract, does that mean I can't have my contract..... My account is ***, will appreciate an urgent response. Thendo