I called Telkom on 24 March 2026 to update my banking details and was assured by Zanele that the change was successful and would take effect in April

I called Telkom on 24 March 2026 to update my banking details and was assured by Zanele that the change was successful and would take effect in April. On 3 May, I received a notification that my debit order had been rejected and that payment was required to avoid suspension. I contacted Telkom immediately and discovered that my banking details had never been updated. The consultant showed no empathy. I requested escalation to a supervisor to understand why the update was not done and how this would be resolved, as it could affect my credit record. I was told Eugenia Mnchunu would call me after listening to the call. As no one contacted me, I called again and spoke to Mukono, who advised that the details still had not been updated. Notes by Thando stated that I refused to provide details. Mukono confirmed the details from Zanele’s notes and updated them. This level of service has been extremely disappointing and I am seriously considering cancelling my Telkom contract once it ends.