I call in with a signal problem in August

Good morning,<br> <br> I called in on the 22 August with a network problem, I was told that the technician will come and check my signal. Even today I am still waiting for a technician to come and check my signal. I haven't received a call from Telkom or any feedback. The only thing that I got was a email on the 12th saying my problem was fixed, to my surprise no technician came through or called me, when I followed up, they said it was Ndlovu who closed my case, I asked them how could he close a case that was not solved. Tomorrow it will be a month ever since I've been wait for a respond. I have 2 contracts with Telkom mobile just to show that I am loyal, from 2012 but the service I am getting it makes me regret that all this years I've been with a company count as nothing. Guys you are billing me every month for data that I only use when I am not home. This data was meant for business but now I just watch unnecessary videos just so that it gets finished. Please do something about my network problem. I've called million times but I am not getting help, I 've went to Midrand, Sandton and Rosebank no one has helped me. Please guys why promise things that you cannot deliver.