I bought data on the 20th May 2015 and 19 July 201

I bought data on the dates above and within 5min I received an SMS saying my all data networks have used up. I then logged a query in May and when the respond came back I was advised that there was application that was running on my phone. Cool I left it out and now again in July it's a same story and this time consultants are playing games with me by saying I should expect a call within 72hours but no one calls me. I then made a call Thursday the 30th spoke to Bridgette and asked to be transferred to the supervisor and she told me she was busy on the call she will send her email asking her to contact me back until today I haven't heard from her. I think Telkom is hiring useless IT people because they seem not to know their jobs how can the same problem keep repeating itself but since I bought the phone it was working properly. I have to reference numbers which are ***1 and the last one is ***0 I want my data back because the data department failed to tell me which website did I sign into.