I bought data and never received it, now I am told I received the data and used it up same day; like what boloney is this.

<p>I bought data on the 31st of October 2016 the exact time 19:23 the reference number MR000IPAZC, I never received the data phoned the call centre around 20:00 but I couldn’t get through. I phoned them the next day and was told I am not supposed to buy data via my banking mobile app (how was I supposed to know this when no one told me and I have been buying data like this ever since I started with the contract). I was told to wait 24hours and then call back if I don’t receive it.</p> <p>I called back on Thursday 3rd of November 2016 to be exact and was told the technicians will phone me back but I waited until I complained on twitter on the 7th of November and today 10 November I received a call from one of the call centre agents and was told I received the data on the 31st and used it up. Why would I be complaining if I received the data and why was the matter escalated if I “indeed received the data” and now I'm told there's nothing they can do, I insisted on speaking to the manager and he told me the same thing but will try and understand why I was told I will be reimbursed or will get the data.</p> <p> So while they "investigate" what must happen as I still don’t have the data and it doesn’t look like I’ll be getting it? And after how long will I have to wait till I get the call back, all I do lately is wait for the so called agents to call me only for them to **** me off but they are quick to take my money. This is just utter nonsense and for them to tell me there is nothing they can do, while my money is out of my account for a service not rendered. Right now being ****ed and annoyed is an understatement. I don’t have money to be donating to Telkom I would rather donate it to charity.</p>