hH
henry H

1 reviews | Active since Mar 2017

17 May 2017, 09:24

I asked for Line and DSL cancellation 2 months ago, still being billed

<p>I've logged numerous calls, phoned, emailed and complained to Telkom. Been on their "chats" with agents about canceling my Telkom Phone line and ADSL line (No contracts) and have yet to have the billing stop on my already confirmed "Canceled" line.</p> <p> </p> <p>Every person I speak to promises it is canceled and the bill is received is the last one, However, I keep getting more and still keep getting billed. even though there are NO phone calls and NO uses over the line for the past two months as NO ONE stays at the property anymore!!</p>

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hH
henry H's update20 May 2017, 17:00
Reviewer Update

Thank you to the agent Ruksana for handling this so quickly and explaining what went wrong in the process.

This is the type of service a customer wants and respects. Big thumbs up Ruksana!