MN
Marco N

1 reviews | Active since Mar 2011

10 Apr 2015, 16:05

I ask for cut the line on the 16 Jan

I visit the Claremont Office of Telkom in Cape Town about the 16 Jan for asking to cut the line of my home as the house was sold, I clarified to cancel the service on the 31 Jan. <br> on the 6 of February after call several times a lady finally cut the service <br> surprise when I received an invoice for February for 1000 rands ( the Invoice to the end of Jan was 950 Rands)<br> I put a dispute on the 19 March as Telkom invoice for another 1100 rands with interest for the line ( remind the line was cut off on the 6 Feb) and Now a message said they will suspend the service if I don't pay 1893 rands<br> People of TELKOM I don't have a problem to pay the Line for Jan of Rands 950 but how I can pay for a service is interrupted? Please I need a Manager can contact me *** and I need to finish this situation!

0
Replies (1)
Telkom
Telkom's reply10 Apr 2015, 20:01
Official
Hello Marco0304,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102475.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team