LG
Lynn G

1 reviews | Active since Aug 2015

20 Nov 2015, 10:16

I app**** to cancel my contract with you on 8 Apri

Sent to Hello Peter on 26 August. I app**** to cancel my contract with you on 8 April 2015, and to keep my cell number to use as pre-paid. This was not done. After I queried this twice, with no feedback from you (apart from a service survey!), you have finally cancelled my contract 3 months later. I am not responsible to pay any amount beyond 8 May. Please rectify this and reinstate my cell number. Please communicate with me.<br> One e-mail received from you. I responded with the information requested and then never had any further response from Telkom.<br> I sent a follow up on 18 September and I had the same response, an e-mail for information which I supp**** and never heard from you. Now you are harassing and threatening my 80 year old father. How dare you! PLEASE SORT THIS OUT!

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Replies (1)
Telkom
Telkom's reply20 Nov 2015, 10:54
Official
Hello LynnGa,

We have tried calling on the provided mobile and we were told you are not available till lunch time. Please send us an email when it is convenient to contact you.

Your query is escalated to Billing for assistance and feedback will follow.

Your social media reference number is SM169721.

Our email address: ***

Regards,
Joshua
Telkom Social Media Team