I app**** for telkom fibre three times and every time they either loose it or mess it up

I hope someone in management at Telkom would read this. I would like to know what is going on in my call centres if I was responsible for a company. Telkom has some serious issues to sort out. I am currently a customer of Telkom and have been for 10+ years. The last two years I've been using the LTE service which has been giving me major issues for the past 6 months. I had to reset the router something like 5 or more times a day and even then it would drop signal and often be useless. Over a three month period I asked them multiple times via the call centre to send a technician to come and check it out, but no one came. I decided to apply for telkom fibre. My first application was beginning December 2017, and the call centre lady said it would be installed on the 8th of January. She said everything is in order I don't need to do anything else. I didn't receive any emails or sms to confirm the application. 8 January came, and no one installed. I phoned in again, waited for 30+ minutes on hold and then was informed there is no record of my application. I was quite upset. Then I redid the whole application for Fibre process again. A week and a half later I phoned them again to hear how the progress is going and then I hear that the application has been cancelled because they couldn't contact me. I asked which number are they phoning and it was my wife's number. How on earth do they make my wife's number the primary contact person? She's never communicated with them in 10+ years. Then I went through the process again of applying for the Telkom fibre. Four working days later I phone in again (wait for 20+ minutes on hold) to hear what is going on. No-one has called me or followed up with me. Seems like the call centre staff are purposefully trying to destroy the company from within. So I am over this. I'm moving to another service provider.