I am waiting 28 days for my line to be moved...and still nothing

On the 19th of January 2018 I phoned telkom to move my line from 36 Inbani circle, Malelane to 38 Air street, Malelane, I didn't get a reverence number but on the 29th of January 2018 I did phone again to find out what is happening only to hear that there was nothing on the system about my call, so I did ask them again to move the line, they gave me a REV number this time: ********** 72, after a lot of calling I did receive a sms from them saying the line will be installed on the 9th of February 2018 but after I waited for them to come and install by line and NOBODY came I had to phone again, only to hear that there was a problem with the cable, so after a few days I stopped at one of the technicians busy to fix the cable and he said the cable has already been fixed, so I did phone them again, only to hear that I must wait for them to phone me next week, and still no installation date just premises... today it's been 28 days since I have phoned the first time to move my line, how long can it take, they told me the first time 14 days, but this is almost a month, it seems like telkom must first go and plant a tree and wait for it to grow, in order to plant a pole to install my line??? I am a paying customer, not one month my bill payment was late, but now this is the service I get? My landline number is ********** 257. My contact number is: ********** 936