1 reviews | Active since Jun 2016
i am very dissapointed
<p>a month an a half or two months ago i received a call from Telkom sales person, Shaun Pillay employee number D171-FC3A-134F4. he told me about an 11G Huawei MI-FI Router for R118 + 50 minutes on a 24 months contract(i am not sure if the minutes was montlhy or once off), i agreed to take the package so he told me it will be delivered within 7days. i asked him to mail me our recorded conversation with the router since he said it will be made available upon request, then he agreed and asured me that it will be sent aswell. 3 weeks went by and i didnt here from them so i called Telkom and they told me i was not on their system but it could be a delay on their site. i panicked since i thought they might not find me and i might be schemed coz i gave the guy my banking details but i waited because the Telkom people told me it will be sorted. about 2 weeks later they called me and explained that the problem was finding my branch code but now it has been sorted do the router will be sent within 7days, i received the router within the 7days(Friday 12 August 2016) without the telephonic conversation with Shaun and waited 2days for Rica registration(got registerd Monday 15 afternoon). i recieved an sms saying my contract package is 500MB for R69 and 28mins R49 or something like that, i didnt understand since that is not what i signed up for. i checked the balance and it said i had 10240MB , i was happy coz its almost 11G. i didnt use it much Tuesday afternoon(after 17:00) it still said i had that much but it was not connecting to the internet so i called customer care and they told me they know nothing about the 11G and told me about my package(the 500MB thing) i told the guy that thats not what i signed up for so i asked if he could send me the telephonic conversation i had with Shaun and he said i have to go through the lawyers. now my question is why did they say it will be made available upon my request if it is going to cost me to get it? why did they lie? i want to cancel the contract and i want them to take back their router.</p>
to this day i am stuck with your router, no one from you has contact me or done anything. i feel like you are not taking me seriously. dont expect me to pay for something that i dont want because of you incompetence. ive had it with you and yet this relationship has not even started
to this day i am stuck with your router, no one from you has contact me or done anything. i feel like you are not taking me seriously. dont expect me to pay for something that i dont want because of you incompetence. ive had it with you and yet this relationship has not even started
To this day, AGAIN, I am stuck with your router and you are doing nothing about it. as i said i will not pay until i see results. i am going to reverse the money you took from my account without permission. i want nothing to do with you
To this day, AGAIN, I am stuck with your router and you are doing nothing about it. as i said i will not pay until i see results. i am going to reverse the money you took from my account without permission. i want nothing to do with you
Hi, again I am complaining about the same thing I have been complaining about for the past.
Earlier this month 9 June 2017 I was called by Charmaine from the CCISA, who has trying to help me with my complaint.
The reason she called was because they had promised to give me all my money back because they realized that they were at fault. She called after the 21 working days when I was supposed to receive the money and I had not received it.
She called a lady named Griffin, I think she's from the finance department. The lady then told me that I owed Telkom so me and Charmaine explained the situation so she said she will get the manager to call me asap. Now it's 3 weeks later and I haven't heard anything. What is happening?
Today you took another debit order. I am going to reverse it today.
Hi, again I am complaining about the same thing I have been complaining about for the past.
Earlier this month 9 June 2017 I was called by Charmaine from the CCISA, who has trying to help me with my complaint.
The reason she called was because they had promised to give me all my money back because they realized that they were at fault. She called after the 21 working days when I was supposed to receive the money and I had not received it.
She called a lady named Griffin, I think she's from the finance department. The lady then told me that I owed Telkom so me and Charmaine explained the situation so she said she will get the manager to call me asap. Now it's 3 weeks later and I haven't heard anything. What is happening?
Today you took another debit order. I am going to reverse it today.