I am very disappointed with Telkom mobile contracts online service!!!!!

I app**** for a mobile contract on the phone 28th of October 2022 for an iPhone 13. Code reference *** The consultant advised me that I would receive it with 5 working days. Fast forward to the 16th of November 2022. Four phonecalls with different consultants - they all tell me the same story about the phone being dispatched for delivery and that I should expect a revert within 24hrs. I still am without a phone, the consultants spin the same story with a false outcome. I want the contract request cancelled immediately at this point and wish to express my utter disappointment in this offering.