I am utterly outraged

I just relocated to a new flat and needed my ADSL line moved, once the ADSL LINE WAS INSTALLED all was well and working , about two weeks later my line stated dropping and we sat without internet for a few days, a technician was dispatched and the problem was fixed, not even 3 days later we had no internet and have been sitting without internet for over a week and half , another technician was dispatched yesterday only to tell us it's our router, which is all fine and well, we took it to Telkom only to be told we would be without a router for up to 21 days, and they tried to sell us another one we couldn't afford, ontop of not having a router for up to 21 days I must now pay for a full month of ADSL that I wont have. I'm not sure how Telkom thinks this is acceptable? All to be told it's not Telkoms fualt the router broke, it's ours, no Telkom it was your first batch of technicians who dropped my router. I cannot wait to move service provider.