DP
Dr P

1 reviews | Active since Nov 2011

13 Mar 2017, 15:26

I am trying to cancel my business line.

<p>Last week I phoned Telkom business call centre and was given the following email by 'Siyanda' to send documents to cancel my business line: ********** The email bounced. Then I phoned again but I was kept waiting for half an hour and was not put through to a call centre agent. Then I went on the telkom website to try and find out which email needs to be used to cancel my business line. I opened a chat line but there was no response. I sent an email via the talkom site but there was no response. Please help.</p>

0
Replies (2)
Telkom
Telkom's reply14 Mar 2017, 09:22
Official

Good Morning Dr Deena,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

DP
Dr P's update14 Jun 2017, 15:40
Reviewer Update

I am still being charged for this non operational business line!

Please help.