I am tired of Telkom's pathetic service!!!

We have an ADSL line at our offices in Villieria Pretoria. We have been having problems with Internet the entire month of February. The speed on the line has been too slow - it is not at the speed we pay for. After complaining the speed did not really get any better. Then we get told that we have exceeded our limit in error - we have only used 30 Gigabytes out of 100 Gigabytes that we are entitled to this month. As soon as that was corrected we thought that now we can operate. And then the line just goes dead! For 3 days now the line is dead and we have no Internet. We have called and complained and we just get told the technician is working to handle the problem. We logged a fault but there is no feedback and no care. We have been calling everyday to require if there is progress and all we get told is that a technician was assigned to handle the problem. Telkom is a big company and after 3 days they still cannot handle the problem!!!

This is absolute horrific service!! We pay our bill every month. In return we expect the service that we pay for. We are not getting that service. So what are we paying for??? Telkom is letting us down. We are looking for a new service provider so that we can get proper service. Once we have the new service we can terminate our contract with this useless service provider that call themselves Telkom!!!