I am still waiting for feedback regarding my phone

On the Thursday afternoon 12/03/2015 I got a call from a Cell Direct agent(A Telkom affiliate), who was offering me a contract for a Huawei phone that came with a tablet for something between the price of R200 and R300 which i refused as it was abit costly for me, and rather opted for a R189 contract, since that day I haven't heard anything from them regarding delivery or an email detailing the offer that i had accepted.Today i made three calls to Telkom regarding this matter and three times the agents promised to get back to me, but never did. Clearly something is not right here. After reading the complaints on the internet about Cell or Sell Direct and Telkom, I am convinced that they are in cahoots to deliberately sell virtual products to unsuspecting customers. By the way, I have a contract with Telkom which i have been paying for almost three years now, but after such an incident my confidence in them as a service provider has been dented. Im appalled to say the least. If by Friday 20/03/2015 I have not received or activated my phone, if I ever receive IT, I will ask the bank to reverse the debit order and I will return the phone to you. RULE #1. NEVER UNDERMINE A CUSTOMER!