DM
Dakalo M

1 reviews | Active since Oct 2012

08 Oct 2015, 08:48

I am still waiting for ADSL from 01/10/2015

On the 5th of September to Rosebank to apply for ADSL line, the guy told me I will get an sms to tell me when they will come through,mi think 3/4 working days later I got an sms saying they have received my order, then I got another sms saying Telkom will com through on the 1st of October 2015 to install the ADSL, again around 20 something I got another reminder of the scheduled date. I requested a leave from work so that I don't go to work on the first, they said the technician will come between 7am and 12pm, I waited for the guy until I got tired, I never got a call or anything, I wasted my work day because of a company that doesn't take their customers serious. Luckily on that day Cell C was launching LTE, I went there to get my self a SIM card with 100gig for R100.00. But still that's not what I wanted. I wanted an ADSL for my own reasons, so now I have 2 things that I want from Telkom and they haven't fix them or supply, it's been 2-3 months of waiting. <br> <br> My Telkom ADSL line order number: ***<br> My Telkom mobile signal problem case number: ***6<br> <br> None of this has been fixed. I am paying R516.00 for a service that I am not enjoying, when you call they keep you online

0
Replies (1)
Telkom
Telkom's reply08 Oct 2015, 08:57
Official
Hello Sad Customer,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Technical Department and feedback will follow. ***

Apologies for any inconvenience caused.

Kind Regards
Tebogo N
Telkom Social Media Team
***