MT
Mario T

1 reviews | Active since Oct 2014

01 Nov 2016, 08:39

I AM STILL GETTING CHARGED even though they refunded me

<p>Case Number ********** 0 Going on since February this year still has not been sorted out by this hopeless company.</p> <p>We closed this account months ago and were refunded in October, yet today R497 comes out of our account. Cynthia Mazibuko said this was all resolved and sort, but oviously not. I dont wish this for my worse enemy. What a issue and nightmare Telkom give their customers</p>

0
Replies (3)
MT
Mario T's update02 Nov 2016, 09:22
Reviewer Update

There has still been no correspondence from Telkom on this. They are *****ing from us !

Telkom
Telkom's reply02 Nov 2016, 15:11
Official

Good day.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to our Billing Department and feedback will follow.

Apologies for any inconvenience caused.

Case ***0

Regards

William

Telkom Social Media Team

MT
Mario T's update16 Nov 2016, 09:03
Reviewer Update

There has been no reply from Telkom. AND I have just been debited off my account again !