i am so upset

I cancelled my 2 telkom lines then I decided To re apply cz I need a. ADSL line so I call in to apply for a ADSL line this morning with out data cz I am playing for my data by a outer ISP I ask the lady if I need to pay IN. A R 700 deposit she tells. Me no cz telkom don't do credit checks on existing customers And that installation Will take 7 to 21 working days ok so I am fine with that then a few mins after the call I get a SMS saying I need to make the 700 payment wat is up with that the sales lady told me that I should not then I go to the Telkom store and I tell the guyy problem and he tells me that telkom should just over right the 700 as they r the ones who did give me worg info the guy at the telkom store did say plz sort this out asap I done the order this morning