I am so disappointed with Telkom

I would like to report the pathetic customer service provided by Telkom in the last month dating from 12 February 2018 until today.

I had been a Telkom client from 2015 and have had no issue until February 2018.

Telkom decided that it was in their interest to cancel my sim card in the 10 days that my sim card has been unused. Unaware of this, I transferred R50 airtime to that sim card and the following morning, I woke up to a cancelled sim card.

11 February 2018: I wake up to a cancelled sim card and my airtime is with it. I then call the Telkom call centre, I am told that they cannot help me as the sim card is registered under another person and I have to go to the store to be assisted.

I go to the store and yes it is confirmed that someone else's name reflects as the owner of the sim card. Since my sister was the one who RICA'd this sim card for me, her name was punched in and it then confirmed that indeed the sim card was cancelled.

Mind you I have been using this sim card the whole of January 2018 and in February 2018 it is cancelled and supposedly belings to someone else. I even have the sim card with me...

12 February 2018: I call the call centre to log a case and was given a case number.

17 February 2018: I received a call from Telkom and decided that I would prefer to just get a refund of my R50 airtime and was no longer interested in getting the number back and since I have another working telkom number, it would be great if it could be transferred onto that number. He logged the request and said I would receive a call in 72 hours.

02 March 2018: I call the call centre again to follow up on the case and I am assisted by a gentleman who suggests that he could not help me, I just need to find the alleged owner of the sim card and ask him to give me back the airtime.

It is now the first week of March, dololo assistance from Telkom, their 72 hour help window has passed and nothing has happened. I have been patient with this service provider but it seems Telkom is doing all the right things to annoy me.

I just want my money back. It cannot be that difficult. If it takes 10 seconds to purchase airtime and data, it should be easy to get my refund from a cancelled sim card.

If it is at all possible, I am even willing to take this to the small claims court because this is of great inconvinience to me as a student who needs to submit assignments and does not have the luxury of buying data all the time.

After this, I want my refund and I am going to port my number back to MTN.

I am very disgusted to say the least.