1 reviews | Active since Sept 2016
I AM SO DISAPPOINTED IN TELKOM AND THEIR LEVEL OF SERVICE.
<p>I have been waiting for over a month for someone to come connect our lines at our new premises. We called the end of last month to say we moving and this whole week we have been battling with to get answers from anyone on when this is going to be done. We have spoken to so many people over this past week and with Vivesh being the last person we have spoken to today. He said he would call us back in an hour with results and</p><p>we are still waiting. Vivesh has been a great help ... Well he is the only one that has tried to get some answers for us. We will have to call back again - The 5th call for the day. We need to be off the old premises by Saturday so the line needs to be disconnected too and then the new line and number activated. I NEED THIS SOLVED PLEASE. Technicians were to come out today or tomorrow but after speaking to your call centre i am now unsure of everything. The reason why we needed your service was because of our business we running from home. The phone line is our source of income and that is why i am so frustrated with how you have handled this situation. I made sure i followed your procedure to ensure my line was moved on time but now I'm being sent from pillar to post and still i have no answers. How unproffessional is that?? I NEED MY LINE UP AND RUNNING TODAY OR TOMORROW PLEASE!! I have clients that call me and i cannot afford to not have my lines up and running. Please HELP!!!!!<</p>
We have just spoken to Vivesh again and all he is able to do is tell us what we have been hearing for the past 2 weeks now... THEY CAN'T VERIFY THE ADDRESS... when last week we were told this ADDRESS was verified. We will now get an email explaining everything and someone will call us AGAIN!!!! SOMEONE HAS BEEN CALLING US SINCE LAST WEEK AND NOTHING.... WE HAVE MADE ALL CALLS AND FOLLOW UPS. ITS 13H27 NOW .... i Need a call telling me that someone will be coming out to move my lines and NOT that someone will be calling me!! I am tired of the excuses and the so called confusion... This is not going to help me run my business... This is not going to put food on the table or in my kids mouth!! Don't make me regret choosing Telkom please
We have just spoken to Vivesh again and all he is able to do is tell us what we have been hearing for the past 2 weeks now... THEY CAN'T VERIFY THE ADDRESS... when last week we were told this ADDRESS was verified. We will now get an email explaining everything and someone will call us AGAIN!!!! SOMEONE HAS BEEN CALLING US SINCE LAST WEEK AND NOTHING.... WE HAVE MADE ALL CALLS AND FOLLOW UPS. ITS 13H27 NOW .... i Need a call telling me that someone will be coming out to move my lines and NOT that someone will be calling me!! I am tired of the excuses and the so called confusion... This is not going to help me run my business... This is not going to put food on the table or in my kids mouth!! Don't make me regret choosing Telkom please
