I am so annoyed with Telkom SOC LTD. They handed me over to debt collectors for an unfounded case!

I am so annoyed with Telkom SOC LTD 😡 right now, I don't even know what to say! On the 22 Jan 2024 Telkom suspended my line/service noting that I owe them R3390.09, I reversed the amount as I did not understand why they double charged me???, bear in mind that they debited my account double reasons known to them. Subsequently, on the 25 Jan 2024, I paid R1453.62 through Telkom online portal and I also paid R1936.47 on the 27 Jan 2024 via the same portal. The total amount paid to date is R3390.62. To my surprise, today on the 30 Jan 2024 I received an email from nudebt collectors, Telkom SOC LTD have handed me over to debt collectors and I am listed as a bad debt. This is incorrect, Telkom should check their system. And why did they unlock my account if they have handed me to debt collectors??? I am so done with Telkom, after doing business with them for 6 years and this is how they treat me!!! Note that they never communicated anything with me. I am done with Telkom!!!!