ZK
Zamo K

1 reviews | Active since Aug 2015

05 Dec 2016, 09:26

I AM SICK AND TIRED OF TELKOM AND THEIR DAMN THIRD PARTIES

<p>I had cancelled my data contract with Telkom which I have had for over 3 and half years, all of a sudden I am receiving sms and emails congratulating me on taking up a new contract with Telkom which I am not aware of, I then called Telkom call center to find out what is happening to my account and the gentlemen says that on their system it is showing that on 28 November 2016 I have reinstated the data contract which I had cancelled and says that it looks like it was a sell direct person who registered the contract, of which I have no recall of even on my phone as I am going through my call log I don’t see any call coming in from sell direct on the 28 November 2016. I would like to request that Telkom cancel this contract ASAP and please STOP SHARING MY PERSONAL INFORMATION WITH THIRD PARTIES, START FOLLOWING THE NEW LAW OF POPI. If I need anything contract from Telkom I will personally go to a branch and do it personally I will never do it on line. Please make sure that this does not even get registered onto my ITC record for the month of December 2016.</p>

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Replies (2)
ZK
Zamo K's update12 Dec 2016, 09:58
Reviewer Update

Morning,

How far are you with the process of cancelling the 1 x SmartBroadband Wireless 5GB + Huawei B315. I really don't know how this happened cos sell direct say it was not them who initiated this thing instead it was another 3rd party company called Ignition. I would like you to please get a hold of the company and they must account for this ********** activity they did to my account.

ZK
Zamo K's update19 Dec 2016, 09:28
Reviewer Update

Hey Lindani

I has been 14 days now and I still have not received a call from a Telkom Mobile cancellation team concerning my issue, what is taking so long for them just to pick up the phone and tell me that they are attending to the matter?