I am sick and tired of Telkom!!!!!

I called Telkom to find out why they keep debiting my account, for different amounts, any time of the month when I don’t have a contract with them. This is not the first time I am calling to find out what is exactly happening here. One of the many times I called I was told that I had taken a contract for an Alcatel in 2012. But if it was an Alacatel in 2012, it does not make sense that they continue debiting my account, especially those ridiculous amounts. Last week I had to reverse a 2 different debits, taken on 2 different days. The consultant I spoke to can’t explain to me why I’m being debited, it shows that a contract was cancelled and I have an outstanding amount of R2000. If it’s only R2000, why am I constantly being debited amounts way bigger than the R2000???? When am I going get this resolved as me constantly reversing debits is a bad reflection on my credit score???? The consultant I spoke to Lesego and her manager is Andy Mabochego from the Sunninghill Branch Telkom ***