I am ready to cancel my service

I wrote to Aphiwe Gwanya Manager of Telkom Customer Care on the 20th of February when I woke up to the realization that Telkom had ridiculously over priced me for my monthly service. TILL TO DATE nothing has been rectified and to make matters worse my data plan service has now not been working for the past 24 hours.

If this isn't a nightmare then I clearly have never experienced one. I am beyond shocked by the communication from Telkom and entitlement to my funds 10 days later.