AB
Aaminah B
1 reviews | Active since Aug 2015
17 Sept 2015, 12:32
I am paying for a line that has been cancelled
I have been trying to cancel my business account since June 2015. <br> On the 2 September 2015, I logged a complaint. After that I was advised by call centre agents that my line has been cancelled and I would not be billed (once again) I have been billed and money has been taken from my account since July 2015 because of *********** service. Telkom debited money from account yesterday although my line doesnot exist. I have not received feedback from anyone and I would like my money to be refunded!<br> The line in question is
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
17 Sept 2015, 13:47Hello AaminahBee,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
Your reference number is SM141700
We apologise for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
Your reference number is SM141700
We apologise for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Telkom's reply17 Sept 2015, 13:47
Official
Hello AaminahBee,
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
Your reference number is SM141700
We apologise for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
Your reference number is SM141700
We apologise for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***