I am paying for 3 devices since my upgrade

Item: Telkom
Rating: 2
Author: Wanda H

Good Day, On 6 August I received and upgrade, however the new handset was only activated on the 11th of August 2015. The rep at the store said I would pay pro-rata rental on the new device for the month of august. When I got my bill I was charged the full rental for the old device for august, the full rental for the new device for August and September. I need this explained. Also my built up minutes dissapeared and after making 25 minute calls my 100 minute balance said I only have 28 minutes left for september which is impossible. I have never had a problem with my minutes dissapearing? Please investigate rental and minutes, thanks

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Replies (1)

Telkom's replyOfficial

15 Sept 2015, 11:52

Hello isabel321,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM145751

Regards
Luleka
Telkom Social Media Team

Telkom's reply15 Sept 2015, 11:52

Official