I am only giving a 1 star rating because I have to

I have moved from my old address to a new one on the 23rd of December 2017. I have requested my line to be moved from my old address to the new one. After repeat requests to move my line, I have still up to date have no call to confirm the move or anything. I have been paying for a service that I do not have, and again I will make payment now for a service I still have to wait for. Telkom has a reputation of bad service, no good turn around time and so forth. If I want to use someone else to handle my line, Telkom does not want to release the line as I have to request them to release my line. Which will take another month. At night I do my work at home, which involves internet at all times. Now I have to work at my workplace, woman alone, which to me is very dangerous, especially in the parts where my business is located. So I keep on working at home, but my cellphone data is costing me extra and becoming very expensive. So to me, it is a complete lose win situation where I lose all the way and Telkom laughs all the way to the bank for nothing.