I am not happy with Telkom and cancellation department ,I am writting a complaign for the 2nd time

<p>It the second time I am complaigning about my problem with Telkom last time they respoded as if they are going to help me but 2 weeks has passed,Store magaer has sent an email cornfiming that I brought back their device all they need to do is to call the cancellation department and solve my issue ,I have ben trying to solve this problem since October 2016 it clear that cancelation department takes more than 6 months to clear your name ,what hurt the most about this it showing on my credit record I was trying to buy a car last month and I couldnt so I guess I wil have to wait anopther months for them to cancel the contract ,I really need to buy a car for God sake I am not owing Telkom a cent ,all I want is them to clear my name ,I took back the device in Septable and filled the from it is was working this is very frustrating me,I cant move or do anything please Good people help me out</p>